insiderblm“The difficult thing at the start of 2020 was to do with our pickers,” said Scott Goodfellow, joint managing director.
“Many come from Romania and Bulgaria and we’ve been having annual pickers for about 50 years. At the start of 2020 [because of Brexit] it was not clear as to what was going to happen.
“We had a 20% no-show from the pickers we were expecting. Normally the figure is about 4%.”
Then came the coronavirus pandemic and the first lockdown, which meant the firm had to close its tea rooms.
But the waiting and catering staff were reassigned and found themselves – along with Mr Goodfellow and others from the main office – out in the fields helping pick the fruit.
“Something happens and you’ve just got to react to it,” he said. “We’ve had to be nimble. For the first two weeks we had to get up to speed with the picking, but it was really nice being outdoors.
“Thankfully our strawberries are not at ground level, but at shoulder height, which made it a little easier on the back.”
The coronavirus hit the firm’s hospitality buyers first.
“Our business selling the little jars really took a tumble. We’ve had poor sales there,” said Mr Goodfellow.
“We export all around the world so anything that affects our customers globally is always going to effect us too.”
However Wilkin and Sons’ retail sales – the large jars people have on their shelves – have remained solid, he said.
Before the lockdown, online sales were a tiny part of the business. But the pandemic has helped create a new avenue – delivering fully-prepared afternoon teas to people’s doors.
The boxes contain scones, preserves, clotted cream, carrot and lemon drizzle cakes, brownies and flapjacks.
“We’ve sold about 10,000 afternoon teas,” said Mr Goodfellow.
“The customers ordering the delivered teas are mainly people who have found themselves unable to get out to the shops or the tearooms and so have been buying them directly from us.”
The second, less-restrictive, lockdown in November once again forced the firm to close its tea rooms. But while the first lockdown saw tea room and office staff decamping to the picking fields, that one saw them joining the firm’s 120 jam factory workers.
The past year has left Mr Goodfellow philosophical about what future twists and turns the pandemic might bring.
“This has been a challenging year,” he said. “We will continue to do the right thing and whatever the rules require to keep people safe.”
