Airports Council International (ACI) World has happily awarded the Accessibility Enhancement Accreditation to Hamad International Airport (DOH). The accreditation scheme, which went into effect in August 2022, is aimed at enhancing accessibility, guaranteeing fair customer experiences, and fostering a more inclusive environment in the airport sector.
The accomplishment represents Hamad International Airport’s dedication to providing accessible services throughout its facility. The airport’s extensive array of passenger services and facilities—which include the Muzn Lounge, a special sensory room, dedicated restrooms, shuttle services within its roomy terminal, access to airport updates through information desks with trained Customer Service representatives, and a designated Animal Relief Area for passengers traveling with service animals—are a contributing factor in the accreditation.
We are happy to acquire the prestigious ACI Accessibility Enhancement Accreditation, said Ioannis Metsovitis, Senior Vice President of Operations at Hamad International Airport. At Hamad International Airport, we firmly believe that all travelers have the fundamental right to access air travel. This recognition is evidence of our dedication to delivering a seamless and welcoming travel experience to all of our international passengers.
“This accreditation is a testament to Hamad International Airport’s commitment to providing safe and hassle-free accessibility for all types of air travelers,” stated Stefano Baronci, Director General, ACI Asia-Pacific. We anticipate that this accreditation will motivate our sector to pursue accessibility excellence. We at ACI Asia-Pacific are happy to be leading the change through this effort because we firmly think that every traveler deserves access to a flawless airport experience.
Setting objectives, creating plans, and maintaining accountability are all part of the certification program for accessibility enhancement. The Hamad International Airport will continue to improve its services, policies, and governance framework during the three-year validity of the ACI Accessibility Enhancement Accreditation. The airport seeks to achieve this goal by emphasizing accessibility and incorporating global best practices.
This outstanding accomplishment establishes a new standard for airports in the Middle East, motivating the sector to pursue accessibility and diversity.
Leave a Reply
You must be logged in to post a comment.